Provide better, more efficient service with at a lower cost

More and more citizens are relying on the internet as their primary source of information and their initial point of contact with industry and government alike. Guidyu CEM Serve self-service is an effective cost-reduction strategy for government and, increasingly, a much-demanded convenience for the public at large.

Difficulties arise in guiding internet users through the seemingly labyrinthine of processes, procedures and dense data information that lie between citizens and government agencies. The challenge lies in meeting the needs of average people who may not know how to properly categorize or explain their need for information. Guidyu learns from each interaction, and applies the knowledge gained to guide new users to search and find more effectively.

"No results found" is not an answer!

Internet users are often frustrated by receiving irrelevant or no results from their searches; or are overwhelmed by too many results. People search in their own way, according to their language, understanding and particular way of thinking, which render keyword searches ineffective. Unfortunately, until now we have but the option of keyword searches. What if, instead of having our visitors conform to the language and methodology of your organization, Guidyu understands their language and context, and your organizations information, and helping bridge the information gap, and guides your visitors to find what they are looking for, easily, effectively and intelligently!

Guidyu's evolving technology addresses search problems by learning from every interaction. Guidyu does not simply look for keywords or patterns. Guidyu interprets the context of the search, and the content instead of having the visitor change search criteria or mull through hundreds- or thousands- of results.

In the event a search isn’t understood and returns an incorrect result, the Guidyu system questions the user refining the search automatically until the correct result is found. Guidyu incorporates the knowledge gained from this interaction to shape future interactions, and it continues to learn from every subsequent user interaction. At all times, Guidyu will either ask an intuitive question to further guide, or direct the user to an agent responsible for the subject in question.

No other system on the market can evolve in real-time.

Meeting WCAG 2.0 web accessibility standards
Give access to your entire customer base, even those living with disabilities. Guidyu is the only WCAG 2.0 accessible search engine that allows specialized browsers used by people with disabilities to navigate through large amounts of information quickly and easily. The guidance system facilitates their searches by breaking information down into categories and asking the user questions in order to efficiently arrive to their search results. A bonus of the WCAG 2.0 compliance is that potentially any user agent (eg. desktop browser, voice browser, mobile phone, automobile-based personal computer, etc.) can access this information quickly and easily.