Guidyu CEM Platform

This is the BRAIN of Guidyu: The Customer Experience Engine which drives a new standard in service, support and driving a revolution in customer experience applied knowledge.

Let loose on your data and it will organize and serve your customers. It will continually evolve to keep up with your customers ever changing needs. Based on the latest leaning machine algorithms this artificial intelligence can deliver real-time contextually driven content and ask your users pertinent questions. All of this to squeeze the most performance out of your website.
 

The GUIDYU CEM Platform is:

• the customer experience engine that learns and adapts based on each customer interaction
• an information access platform providing a generation of search, guidance, personalization and escalation experience.
• an engine that manages and improves the customer experience by monitoring, reporting, analyzing, guiding, socially extending and personalizing each customer interaction globally, per social community as well as for each customer individually.