Guidyu CEM Engage

Guidyu CEM Platform enables a new way for customer to access to your company’s products and services information online. Whether you try to actively sell your products or want to leverage a maximum ROI from your online marketing and SEO investments, Guidyu CEM Platform provides a new level of information access adapting in real-time to customers current and long-term interests.

Don’t miss any more sales opportunities! 

Intelligent Guided Escalation help “continue the conversation”

Escalation help: even though our online intelligent helper is great at what it does, sometimes web visitors cannot find what they are looking for or need specific human agent intervention.  With this in mind our goal is to continue the conversation and intelligently escalate with the profile, history, search criteria and a solution. Keep the customer interested, engaged, and loyal!

Escalation can be done in many ways, the visitor can:

• click to call immediately
• have a call back at the time of their choosing
• email
• chat
• etc
   

In each escalation case our intelligent agent can route the request to an agent most skilled to respond to the type of request, based on the language and profile of the visitor.